Before the next encryption of the decrypted hard drive, restart the computer.
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Full-disk encryption of 32-bit Microsoft Windows 8 / 8.1 / 10 operating systems running in UEFI mode is not supported.
Full-disk encryption (FDE) of the SSD part of the drive, which is used for caching the frequently used data, is not supported for SSHD devices.
Discovery of USB devices by the authentication agent is not supported when xHCI mode for USB is enabled in BIOS settings.
After the computer restart, access to the encrypted removable drive will be granted.
The user authorizes with a new token or password.
There is no connection to the Kaspersky Security Center server.
It is impossible to access the removable drive, which was earlier encrypted on another computer, when all of the following conditions are maintained:.
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Coexistence of several download agents on one encrypted computer is not supported.
Issues of restoring the operating system from a backup copy to an encrypted GPT device are described in this article.
To be able to format the drive, reformat it to the NTFS file system.
Formatting of an encrypted removable drive with the FAT32 file system is not supported (the device is displayed as encrypted).
Formatting of an encrypted removable drive is not supported on a computer with Kaspersky Endpoint Security for Windows installed.
We do not recommend that you use the xbootmgr.exe tool with additional providers enabled (such as Dispatcher, Network, Drivers).
When the Quick Start option is enabled in the Microsoft Windows 8 / 8.1 / 10 operating systems, blocking of hibernation makes it impossible to shut down the operating system. During hard drive decryption, hibernation is blocked from the time when the boot hard drive is fully decrypted until the first reboot of the operating system.
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During hard drive encryption, hibernation is blocked from the time when the encryption task starts and until the first reboot of a computer under Microsoft Windows 7 / 8 / 8.1 / 10 operating systems, and after installation of hard drive encryption – until the first reboot of Microsoft Windows 8 / 8.1 / 10 operating systems.
Encryption may fail to start on a heavily fragmented hard drive.
At the next attempt to connect the drives that were not encrypted, the encryption policy is applied correctly.
When more than one removable drives are connected to the device, the encryption policy is applied only to one of the drives.
We do not recommend to format the devices during the process of their encryption.
Unique IDs of hard drives are displayed in the device encryption statistics in inverted format.
If not all such processes can be killed, the encrypted drives have to be reconnected.
When there are processes that attempt to access encrypted drives before the application has granted them access to the devices, the application shows a warning saying that such processes must be terminated.
Authentication Agent does not support hieroglyphics and the special symbols "|" and "\".
For correct operation of the hard drive encryption feature, reboot the computer after the installation of the product.